LM
Lindokuhle M
1 reviews | Active since Jan 2020
30 Jan 2020, 12:55
Bank confirmation letter
Good day. I hope I will receive help here since I've tried all the platforms, call centre, branches, email, Twitter etc. I had a cheque account that I closed and create a savings account, now I'm trying to make online transactions like withdrawing funds from online wallets but I'm failing because they need proof from the bank that im no longer using that account and now using a new one. They need a bank confirmation letter about that account. I can't seem to get help from you guys, this thing started last year November. Please I need this confirmation letter from you. Someone please help.
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Absa's replyOfficial
30 Jan 2020, 14:56Dear Lindokuhle Maisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply30 Jan 2020, 14:56
Official
Dear Lindokuhle Maisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care