BANK CHARGES TOO HIGH

<p>I have a cheque account with ABSA I lost my bank card in early December 2016 I app**** for a new card online and was sent an sms to pick up the card at Eastgate branch. I went there on the 8th December to pick up the card and the lady who was assisting me had a problem with the speed point that she was using after numerous attempts we changed speed points and evenutally the card was activated.</p> <p>I then first used the card on the 14th December 2016 when I withdrew some funds from the account and everything was fine. The following day being the 15th I had sent someone to make purchases with the card but was not working. I told them to try and withdraw the money but still it was no working.</p> <p>I could not go to the bank as I was at work and we were short staffed since it was the holidays. therefore everytime I need money I had to do cash sends to myself. I was only able to go to a branch on the 24 Decemeber 2016 when I got there the gentleman assisting me told me my card was blocked hence I could not use it. He then unblocked it and said I must go and withdraw some cash which even after that I still could not and it was still giving me an error message.</p> <p>I went back inside the bank and was there for about 3 hours while they were busy with the card eventually a new debit card was issued. </p> <p> </p> <p>I cannot be liable for doing cashsends on my account when I needed money, yes I had to go to a branch but because of my working hours I could not and it is also not my fault that the consultant who was helping me did not activate the card.</p> <p>Please can you explain to me what it is that I am paying for and why now only all of a sudden whereas the other previous months the charges were fine. In total I have done 19 cashsends until the 24th December 2016. I refuse to pay for an error that one of your consultants failed to do their job properly.</p> <p>Please do contact me as I would like to get to the bottom of this.</p>