Bank Charges *******

I am a widow and a pensioner - I went into your ABSA branch to get some advise regarding my bank account. I was advised to change the account to the current Prosperity package which at the time seemed like a good option for me. I always re**** on my husband to make the deceisions regarding my finances, so am not really aware of the banking products that are available thus re**** on your consultant to advise me. I now find I am paying ridiculous amounts in bank charges every month which I can ill afford as my financial circumstances have changed dramatically because I lost my job. I once again approached your consultants to assist me because the bank charges are totally unaffordable and am being told they cannot help me unless I change me banks account number. I CANNOT afford to change my bank account number details as this will mean I have to go through the tedious process to changing my banking details with all the institutions I currently have linked to my account. I am not very computer literate and do not have transport so cannot even contemplate the stress of having to change my banking details with the various orgainisations that I have a financial commitment to, because I would need to go to the police station to get life certificates and certified copies and photostat copies. I need to understand WHY in this day and age was I advised to change to a Cheque account when cheques are, and for some time haven't been a viable or acceptable method of transacting, in fact they are being discontinued in 2021. I can't help thinking that the consultant was just interested in getting a commission for changing me account instead of taking the time to give me sound financial advice. I have been told that I should be entitled to a bank account that does not charge bank charges because of my age? I need ABSA to change my account package without changing my bank account number ASAP as I can barely meet my monthly financial commitments and the exorbitant bank charges are a ******* and cannot be justified on a pensioners's account. These bank charges keep depleting my bank balance and cause be enormous stress and anxiety.