LC
Louisa C

1 reviews | Active since Dec 2015

04 Aug 2016, 08:49

Bank Charges overrides all

<p>I have 3 monthly stop orders of payments I make to my mother (pensioner) and 2 stoporders for my daughter for "pocket money" and savings for her matric farewell. On 1 August 2016 the stoporders go off successfully. I receive an sms to say that I must see to it that there is funds in my cheque account otherwise it will affect me negatively. I draw a statement and see that my bank charges for unpaid items is +/-R790. Today 4 August 2016 Absa decided to return my stoporders that went off successfully to rather take the bank charges of +/-R790!! My salary only comes in after the 5th monthly, but its better for ABSA to take money and throw an account overdrawn and I bet you I will be charged for ABSA returning my stoporders in order for them to get the banking charges money!!</p>

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Replies (1)
Absa
Absa's reply05 Aug 2016, 07:14
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd