1 reviews | Active since Dec 2016
Bank charges on inactive card
<p>I app**** for my credit card on the 11th of November and received it on Friday the 18th which I thought was rather quick and was pretty happy. </p> <p>I tried to use it the next day (Saturday) and received a message that the card was invalid. I immediately called Customer Service and was told the card had not been FICAd and this would take 24-36 working hours. I allowed this time to pass and tried the card again, but nothing. </p> <p>Then on Monday I received a statement telling me I have R150 to pay up for "bank charges". THE CARD REMAINS INVALID and I've heard nothing further regarding this. I WILL NOT BE PAYING FOR ANYTHING until the issue is resolved or I will simply cancel. </p>
We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns. One of our resolution consultants will contact you shortly.
Regards,
The Virgin Money Team
We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns. One of our resolution consultants will contact you shortly.
Regards,
The Virgin Money Team
It has been a week since my review was posted and I still havent heard anything.
It was nice of you people to pretend you were responding when nothing came to fruition. How you qualify to be a company that can provide people with financial sevice is mind-boggling. Worst customer sevice I have ever experienced.
It has been a week since my review was posted and I still havent heard anything.
It was nice of you people to pretend you were responding when nothing came to fruition. How you qualify to be a company that can provide people with financial sevice is mind-boggling. Worst customer sevice I have ever experienced.