Bank charges is the only thing they good at

<p>I took out a personal loan with Absa and this this is now the second time im being charged R170 in back charges for an unpaid debit. All other credit providers understand what last day of the month means just not absa first it was for the 27th I called in and said “last day of the month” it was then changed to the 28th. I called in again I said “last day of the month” as proven It has been changed to the 29th. Must I call in 2 more times to get it to the end of the month? I then mailed the woman i mailed previously about this and he response is "We advise you to contact the person you have liaised with regarding the necessary change" so i need to call their loans department sift through a group of call center agents to find the phonecall to prove this eventhough i spoke to her before.Im unhappy and very disturbed…I have been with absa for years and I will now be looking for another bank to bank with as this is ridiculous</p>