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Caleb N
1 reviews | Active since Jun 2015
12 Jul 2020, 14:44
Bank Charges Dispute - ABSA Not Complying with Ombudsman
I had taken up a dispute regarding bank charges with the Ombudsman. I received a letter from the Ombudsman on 21 March 2020 indicating that Absa has agreed to refund me a specified amount as settlement of the matter. I had written to Absa on 25 March 2020 to follow up on the matter but to date have not received any feedback on how the amount will be paid. How can one trust a bank that fails to honour their own words from an Ombudsman report? If you are with Absa, you should immediately consider an alternate bank as they do not honour their word.
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Replies (3)
Absa's replyOfficial
13 Jul 2020, 13:50Dear Caleb Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply13 Jul 2020, 13:50
Official
Dear Caleb Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
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Caleb N's updateReviewer Update
14 Jul 2020, 10:50Dear Rezona,
In a private message you responded by saying that I should consult with the Ombudsman. Why don't you understand that Absa's finality of the matter with the Ombudsman is to refund me the amount stated in the outcome reached with the Ombudsman? Why must I further contact the Ombudsman when Absa itself concluded to refund me the amount indicated in the Ombudsman's letter? It has been months & I have not received the amount. Why won't Absa pay the amount to me as indicated in the Ombudsman's letter?
In a private message you responded by saying that I should consult with the Ombudsman. Why don't you understand that Absa's finality of the matter with the Ombudsman is to refund me the amount stated in the outcome reached with the Ombudsman? Why must I further contact the Ombudsman when Absa itself concluded to refund me the amount indicated in the Ombudsman's letter? It has been months & I have not received the amount. Why won't Absa pay the amount to me as indicated in the Ombudsman's letter?
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Caleb N's update14 Jul 2020, 10:50
Reviewer Update
Dear Rezona,
In a private message you responded by saying that I should consult with the Ombudsman. Why don't you understand that Absa's finality of the matter with the Ombudsman is to refund me the amount stated in the outcome reached with the Ombudsman? Why must I further contact the Ombudsman when Absa itself concluded to refund me the amount indicated in the Ombudsman's letter? It has been months & I have not received the amount. Why won't Absa pay the amount to me as indicated in the Ombudsman's letter?
In a private message you responded by saying that I should consult with the Ombudsman. Why don't you understand that Absa's finality of the matter with the Ombudsman is to refund me the amount stated in the outcome reached with the Ombudsman? Why must I further contact the Ombudsman when Absa itself concluded to refund me the amount indicated in the Ombudsman's letter? It has been months & I have not received the amount. Why won't Absa pay the amount to me as indicated in the Ombudsman's letter?
Absa's replyOfficial
14 Jul 2020, 12:58Dear Caleb Thank you for your posting.
The matter has been referred to the Ombudsman Complaint Adjudicator to make contact with you and finalise the matter.
Please accept our sincere apology on any inconvenience caused.
Kind regards,Rezona Louw Group Customer Care
The matter has been referred to the Ombudsman Complaint Adjudicator to make contact with you and finalise the matter.
Please accept our sincere apology on any inconvenience caused.
Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Jul 2020, 12:58
Official
Dear Caleb Thank you for your posting.
The matter has been referred to the Ombudsman Complaint Adjudicator to make contact with you and finalise the matter.
Please accept our sincere apology on any inconvenience caused.
Kind regards,Rezona Louw Group Customer Care
The matter has been referred to the Ombudsman Complaint Adjudicator to make contact with you and finalise the matter.
Please accept our sincere apology on any inconvenience caused.
Kind regards,Rezona Louw Group Customer Care