1 reviews | Active since Dec 2009
BANK CHARGES
I open an Absa gold cheques in 2016 and I was told that I was going to pay R95. in 2017 I joined and work for Absa, I my account was changed to staff account. The same year 2017 July I resigned and left the company my account was changed to PAY- AS- YOU-TRANSACT not back to Gold cheque. As per the Centurion ABSA sales advisor" the call centre changed my account to PAY-AS-YOU-TRANSACT they did not know the product " and they also did not contact me when they changed my account. Since 2017 I have been charged ridiculous bank charges over R1000 a month, I went to ABSA centurion today and I was told that they will change my account back to Gold cheque which and my bank charges is R150 a month and they will refund me the bank charges for January only. This does not make any sense , Absa was supposed to contact me when they change my account, it remains the bank responsibility to contact client if amendment are been done on the clients account How about all the money that ABSA took from me all this years? Why I was not contacted when my account was changed to PAY-AS-YOU- TRANSACT ? ABSA is literally *****ing from me.
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Hope you well too
I have noted your feedback, we cannot wave the fact that it is the responsibility of the bank to notify the client in writing if any changes have been made on the client profile. I did not make those changes but were done by ABSA internally.
At this instance ABSA changed my bank account from cheque to PAY-AS-YOU- TRANSACT, Why I was not notified by Absa as client that my bank account have been amended ?
You are not doing me a gesture by refunding me 3 months bank charges , you literally *****ing from me. You cannot take responsibility partially, if you guys believe that I was wrong that you notify me about changes and I never acted accordingly by all means you don’t have refund me.
If you check on the statement I have replaced the card at Absa centurion branch which I was charged R140 and I did ask the consultant if my account was correct which she confirm it cheque account
I will take this up with Ombudsman for Banking Services , you quick to remind clients of their responsibility but you guys forget to carry your responsibilities as well
The questions is why I was not notified when my account was amended ?
Hope you well too
I have noted your feedback, we cannot wave the fact that it is the responsibility of the bank to notify the client in writing if any changes have been made on the client profile. I did not make those changes but were done by ABSA internally.
At this instance ABSA changed my bank account from cheque to PAY-AS-YOU- TRANSACT, Why I was not notified by Absa as client that my bank account have been amended ?
You are not doing me a gesture by refunding me 3 months bank charges , you literally *****ing from me. You cannot take responsibility partially, if you guys believe that I was wrong that you notify me about changes and I never acted accordingly by all means you don’t have refund me.
If you check on the statement I have replaced the card at Absa centurion branch which I was charged R140 and I did ask the consultant if my account was correct which she confirm it cheque account
I will take this up with Ombudsman for Banking Services , you quick to remind clients of their responsibility but you guys forget to carry your responsibilities as well
The questions is why I was not notified when my account was amended ?