Bank charges

<p>I am truly upset with ABSA, went almost 4 months ago to change my bank cost package to a R89 package as i do not have the funds to pay between R400 and R600 a month for bank charges, yet each month i realize that i do not have left as i budgeted, this morning after again realizing my funds are less than expected i was shocked to ealise that this has never been changed and i am still paying almost R400 wort of bank costs, this is money i do not have and cant afford to pay. I expect a refund from ABSA why explain the package to a customer and say it is changed an will take effect on 2 April and then you never changed it, this is unacceptable, i have lost my trust in ABSA</p>