JH
James H

1 reviews | Active since Sept 2014

04 Mar 2016, 19:58

Bank charges

Concerning the Credit Card monthly fees increase from R28.70 to R40.00 since the 1st of February, 2016.<br> I also queried these new fees and was informed that all credit card holders were supposed to have received a written communication explaining this new development. The Post Office was blamed for no customers receiving this document.. I requested that the document be emailed to me.<br> They are offering services that I did not ask for nor need. Such as: \automatic basic travel insurance, MasterCard Moments and Visa Privileges, as well as preferential rates at Bidvest Airport Lounges.\"<br> I have no idea what \"Visa Privileges\" are and I sincerely doubt I will be frequenting any Bidvest Airport Lounges anytime soon.<br> I repeat, I DID NOT ASK FOR \"There are costs involved with the use of your Absa Credit Card but at the same time many benefits are available to make it more than just a credit card. AND I OBJECT TO THE MANNER IN WHICH THEY HAVE SUMMARILY BEEN FORCED UPON ME. When I am charged for something that I do not understand or want, I get angry and I shall now be investigating other means of paying without carrying cash.<br> Your customer service does not work for or make sense to me."

0
Replies (1)
Absa
Absa's reply07 Mar 2016, 09:41
Official
Hello UncleJim,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd