Bank card smuggling

My sister lost her card and money R5000 on a absa ATM on the 29th December around 7:00 am. At three rivers branch. The ****s took my card and withdrawn the money somewhere else. No security guard tried to assist, I screamed people around tried to chase the ****s but it was too late. Around 9:00 I went inside the bank to make card replacement I got a bad treatment from walk in Mr Mosuwe I forgot his other name. consultant at three rivers, the guy refused me to meet the bank Manger and he said I must be more vigilant next time. I want to advise people to either not withdraw at absa ATM or migrate from three rivers absa branch and use other branches where consultants are welcoming. Am very very upset. Why the bank doesn't avail the security guards on the ATM ESPECIALLY DURING THE FESTIVE SEASON, OR AT LEAST close down the atm when security guard is not there?