Bank card not delivered

I blocked and ordered a new card via your App last year November. to date I have heard nothing from Absa or the branch I was meant to collect it from. For clarity, I received an SMS Nov 14th saying the courier company is trying to reach but I had no missed calls or anything. Early Dec I contacted your call centre twice and was advised that the card would now be shipped to the Rivonia Branch as I requested. No communication yet and I'm not calling around anymore. Where is my bank card and why can it not be delivery because you app says 5 to 7 days yet here we are 2 months later and in the New Year