Bank account query 409409

I went to the bank on monday to qeury bout my account,just to find out that they said i must call debt recovery people. I called and sit for 1hour on the phone. Yet there was no one even checking on me to see whether my issue is sorted. After hours of waiting. They decided that there is no network and that they cant help or issue card. A whole day wasted and still didnt recieve the help that i was actually going there for. Like now i cant transact on my account that has seemingly so expired. But really this twin city branch has no customer service guys. Please help because its like im more confuse now that i am actually from the bank. Still i dont know what to do from here