Bank account not activated

Item: Absa
Rating: 1
Author: Nicky S

I opened an Absa account online and went to Jabulani Mall branch to collect my card Come pay day no money was reflecting on my bank account but my payslip shows that the money was deposited and the account number is correct. When I phoned general enquiries I was told that my card was not activated. I’ve never seen such *********** people in my life I have debit orders that must go through and my account balance it’s ZERO. What’s gonna now

Helpful (0)

Replies (2)

Absa's replyOfficial

29 Jun 2020, 09:19

Dear Nicky, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply29 Jun 2020, 09:19

Official

Best regards,

Nicky S's updateReviewer Update

29 Jun 2020, 15:05

I would like to take this opportunity to thank the staff at Absa Dobsonville branch for their assistance
I was treated with curtesy and respect and they actually ensured that I leave the branch happy.
I am happy to say my issue has been resolved by Olwin ( Branch Manager) and Tumie Tlouoe.
I highly appreciate their dedication ????????

Nicky S's update29 Jun 2020, 15:05

Reviewer Update