Bank account frozen due to FICA

I tried to use my debit card on Friday night to pay for our dinner and it was declined due to FICA issues. I then tried to withdraw cash from the ATM and was again declined. I am fortunate enough to also be banking with Nedbank so was able to withdraw funds from that account and settle my bill and also have funds for the weekend.<br> <br> When i went into the bank now i was told I should have received and sms, I did not. My correct cell number is on the system and I receive notification when I transact so it is correct in the system. I went into ABSA now and was told that i need to bring in a copy of my ID/passport and a utility/cell bill. I asked if i could use the account from my security company which is for my home address and was told no.<br> <br> So 2 issues here:<br> 1. What gives ABSA the right to freeze my account without warning?<br> 2. How is the invoice from my security company not acceptable?<br> <br> This is not acceptable service from ABSA at all.