Bank account ****

I got ****med on the 1 June 2024, then I reported to ***** department at absa and my card and card number were stopped. Few days later I went to apply for a new card with a new card number. To my amazement, the very people tried to access my money again. What I don't understand is how did they manage to get my new card number. I was fortunate I had not enough money in the account but still there are bank charges. I called the absa bank ***** department but no one could explain to me how my card could be used while with me and also how can they also access my new card number which is still with me. I can't apply for the card again as it is so much trauma for me.