*********** bank

Tried to apply for a new credit card online on 03.03.2025. I've heard nothing further. Repeatedly, I have tried to contact BA / Absa card on its contact details online, viz. ***.

Dates of my calls: 13 March (8-minutes); 14 March (1-minute); 19 March (5-minutes); 24 March (11-minutes). On each occasion, I have never managed to speak to a consultant.

On 25.03.2025, the bank advised that I will be notified once my credit card has been printed. Nothing further has been received.

I have e-mailed the bank on 6, 9, 14, 15 April 2025.

All the bank does is reply to me and say that a member of the sales team will reach out to me in about 48-hours. Nobody ever does.

I telephoned the bank on 15 April 2025. I spoke with Zakia, call reference A***6. Zakia advised me that her supervisor, Nishi, would call me later that day, if not, the next day. I have received no call from her. She refused to provide me with Nishi’s contact details as she is not authorised to do so. As I failed the security questions asked of me, I am not allowed to be told the status of my credit card application.