Bank *****

These people clearly have the correct name ABSA-lutely usless and **** bank!!!!!!

My stepdad passed away on the 10th of June and we have been battling to find out about the policy he held at ABSA. My sister in law was asked to handle his affairs and keeps getting the run around from this useless bank.

One gentleman she spoke to said that his policy was in arrears for May and she had offered to pay the amount, when doing so he advised that my stepdad was already deceased and that the amount cannot be paid?????? He then stated that June was also outstanding???? When asked when it was due, he said the 10th of June??? That is the day he had passed away.

I know for a fact that my stepdad had always kept his affairs in order, I cannot and will not accept the fact that this policy has lapsed????? You are a bunch of ******, trying to find a reason not to pay out this policy and then it will be pocketed by whomever. When ever speaking to someone, either the line is dropped or you cannot get through to an agent????

We have had exactly the same issue when my grandmother passed away. This bank is a *****ulent institution and I will be taking this up with the Ombudsman and FSCA.