ND
Nkateko D
1 reviews | Active since Jun 2022
24 May 2023, 16:04
**** Bank
Absa ****'s I did say I want my money back for the debit order I never approved even now, I've never had a responses about getting my money back.
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Replies (2)
Absa's replyOfficial
24 May 2023, 16:16Dear Nkateko Dosi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please elaborate more on the matter, debit order was to be reversed for which account, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please elaborate more on the matter, debit order was to be reversed for which account, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Absa's reply24 May 2023, 16:16
Official
Dear Nkateko Dosi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please elaborate more on the matter, debit order was to be reversed for which account, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please elaborate more on the matter, debit order was to be reversed for which account, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
29 May 2023, 13:45Dear Nkateko Dosi
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with more details of your complaint by close of business 26 May 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with more details of your complaint by close of business 26 May 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply29 May 2023, 13:45
Official
Dear Nkateko Dosi
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with more details of your complaint by close of business 26 May 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with more details of your complaint by close of business 26 May 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***