CD
Charmaine D
1 reviews | Active since Oct 2009
15 Feb 2024, 16:07
Balance Protection Claim - No response after a month
My husband has a Woolworths Store Card and balance protection on it which is underwritten by ABSA. I submitted a temporary disability claim to WFS on 11 Jan '23. They advised on 12 Jan '23 that they have submitted the documents to ABSA and it can take up to 15 days to get a response. It is now more than a month later and WFS is still awaiting a response from ABSA. Pathetic service taking into account that stress we find ourselves in.
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Replies (3)
Absa's replyOfficial
15 Feb 2024, 19:18 Dear Charmaine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply15 Feb 2024, 19:18
Official
Dear Charmaine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Vanessa Crowe Group Customer Care
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Charmaine D's updateReviewer Update
22 Feb 2024, 11:06Thanks so much ABSA...matter resolved. Delay was with Woolworths Financial Services.
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Charmaine D's update22 Feb 2024, 11:06
Reviewer Update
Thanks so much ABSA...matter resolved. Delay was with Woolworths Financial Services.
Absa's replyOfficial
22 Feb 2024, 12:04Dear Charmaine With regards to complaint # C-***3.
It is with great pleasure to be of assistance. Kind regards, Vanessa Crowe Group Customer Care
It is with great pleasure to be of assistance. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply22 Feb 2024, 12:04
Official
Dear Charmaine With regards to complaint # C-***3.
It is with great pleasure to be of assistance. Kind regards, Vanessa Crowe Group Customer Care
It is with great pleasure to be of assistance. Kind regards, Vanessa Crowe Group Customer Care