aB
andrew B
1 reviews | Active since Jul 2011
19 Oct 2024, 19:39
BAFFLING PROCESSES AND POOR SERVICE
My account was put in Semi Dormant State although i am being charged monthly . I then went to OR Tambo airport Absa to remove the block with all my docs . The lady processed and advised i have to come back in 2 days for the block to be lifted . I have now gone back and have been told i can only come when another agent is present . This is a proper joke. Why this cant be done in one visit is perplexing . Then the extra hoops and hurdles are unnecesary .
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Absa's replyOfficial
21 Oct 2024, 10:18 Dear Andrew, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa's reply21 Oct 2024, 10:18
Official
Dear Andrew, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Godfrey Ndou Customer Value Management
Best regards,