MC
Michael C
1 reviews | Active since May 2025
14 Dec 2021, 15:50
Bad/Non existent service from Private bank
We have been experiencing bad service as private bank clients the past few months. It seems that the service has dropped steadily and is now in freefall. We had a private banker and all went well then all of a sudden the private banker said he is not sure he is our private banker anymore. The bank did not communicate with us and ever since we have had issues who to deal with. The latest was/is on the Notice Select account where we requested the funds to be made available. The system did not allow us to do so and we called the private banker number- and was/is constantly cut off. This has been going on for 2 days. Now if a private banker client - who is supposed to get proper service gets such shoddy service i cannot imagine what "ordinary" customers must experience. I have an account with capitec as well and have never experienced such terrible service
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Replies (4)MC
Michael C's updateReviewer Update
15 Dec 2021, 15:36Thank you for the feedback. I send you a reply already where i mentioned the fact that when i eventually got hold of somebody they could not help me. The funds were available in the account but for some reason it could not be transferred. I was told that i need to wait 24 to 48 hours - even after i gave a months notice!!! I mentioned that my builder had to be paid on the 15th. Once again I was not assisted. In your email to me you mentioned that you will come back by 21 Dec only - that is unacceptable- but here in the public forum you say you will come back in 4 hours - which should have been 2-3- and by 4 pm still no word!! It is extremely disappointing and unprofessional.
MC
Michael C's update15 Dec 2021, 15:36
Reviewer Update
Thank you for the feedback. I send you a reply already where i mentioned the fact that when i eventually got hold of somebody they could not help me. The funds were available in the account but for some reason it could not be transferred. I was told that i need to wait 24 to 48 hours - even after i gave a months notice!!! I mentioned that my builder had to be paid on the 15th. Once again I was not assisted. In your email to me you mentioned that you will come back by 21 Dec only - that is unacceptable- but here in the public forum you say you will come back in 4 hours - which should have been 2-3- and by 4 pm still no word!! It is extremely disappointing and unprofessional.
MC
Michael C's updateReviewer Update
16 Dec 2021, 09:07Once again misleading: See the response i privately received from my complaint above! Nothing urgent is being done. I rest my case based on my complaint that ABSA is pathetic in customer service
The 4 hours that I mentioned here on Hellopeter were to provide you with the time I will be able to get back to you.
The 4 hours were honored because the date of coming back to you was sent using your private email address.
Should I receive feedback before 21 December 2021 the outcomes will be communicated to you.
The matter has been sent to Private banking for further assistance.
Apologies for the inconvenience caused to you.
The 4 hours that I mentioned here on Hellopeter were to provide you with the time I will be able to get back to you.
The 4 hours were honored because the date of coming back to you was sent using your private email address.
Should I receive feedback before 21 December 2021 the outcomes will be communicated to you.
The matter has been sent to Private banking for further assistance.
Apologies for the inconvenience caused to you.
MC
Michael C's update16 Dec 2021, 09:07
Reviewer Update
Once again misleading: See the response i privately received from my complaint above! Nothing urgent is being done. I rest my case based on my complaint that ABSA is pathetic in customer service
The 4 hours that I mentioned here on Hellopeter were to provide you with the time I will be able to get back to you.
The 4 hours were honored because the date of coming back to you was sent using your private email address.
Should I receive feedback before 21 December 2021 the outcomes will be communicated to you.
The matter has been sent to Private banking for further assistance.
Apologies for the inconvenience caused to you.
The 4 hours that I mentioned here on Hellopeter were to provide you with the time I will be able to get back to you.
The 4 hours were honored because the date of coming back to you was sent using your private email address.
Should I receive feedback before 21 December 2021 the outcomes will be communicated to you.
The matter has been sent to Private banking for further assistance.
Apologies for the inconvenience caused to you.
MC
Michael C's updateReviewer Update
17 Dec 2021, 12:09My issues have been resolved at last. Ms Rachel White called to follow up and patiently assisted (26 minutes!) until the problem had been resolved. I appreciate her help and assistance in this manner and it is just amazing that this type of service is not given the first time
I appreciate the fact that absa went to the trouble to address this issue.
I appreciate the fact that absa went to the trouble to address this issue.
MC
Michael C's update17 Dec 2021, 12:09
Reviewer Update
My issues have been resolved at last. Ms Rachel White called to follow up and patiently assisted (26 minutes!) until the problem had been resolved. I appreciate her help and assistance in this manner and it is just amazing that this type of service is not given the first time
I appreciate the fact that absa went to the trouble to address this issue.
I appreciate the fact that absa went to the trouble to address this issue.
Absa's replyOfficial
17 Dec 2021, 14:43Dear Michael
Thank you very much for your post, yes Raquel did come back to me and advised that the matter has been sorted.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you very much for your post, yes Raquel did come back to me and advised that the matter has been sorted.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply17 Dec 2021, 14:43
Official
Dear Michael
Thank you very much for your post, yes Raquel did come back to me and advised that the matter has been sorted.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you very much for your post, yes Raquel did come back to me and advised that the matter has been sorted.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd