Bad/No Service by Deceased Estates

The team does not seem to understand that they are serving a bereaved family and show no urgency in providing a service. I've been calling them since October 10th on the processing of estate payout (today is 4th December) with no success. By October 29th, they had all the documents required from our side and each week that I call, I'm told it's "in payment" and it has been "escalated for urgent processing" four times now. Which means nothing is being done. This is unacceptable and not the type of service you should be giving anyone, let alone people navigating loss.

I've lodged a complaint and even that is late on feedback (past the 3-6 business days).