Badly trained agents

I am a client of ABSA and am very disappointed with the information I have received.I took out new insurance with Outsurance, however my previous insurer still debited money from my account.I called through to ABSA and was advised to do a Stop Payment through my internet banking account.I did as I was told as the call centre agents should be aware of how internet banking works.I was also advised that the money would be credited back to my account within 2-3 business days.I phoned today first through to the General Enquiries Dept, then was told to call through to Internet Banking,then got to Internet banking to be told I needed to speak to General Enquiries, without the individual even listening to me she put me through to queue again to choose an option.I once again chose Internet Banking and spoke to a woman that advised me there was no stop payments on my account.I would have a stop payment on my account for the month of July.I don't need a stop payment for July as I know the funds won't be debited in July.The problem was the June payment. Now I will be charged R60 above my R89 monthly charge.I think this is unacceptable and I need someone to get back to me.