MD
Mark D
1 reviews | Active since Sept 2015
23 Oct 2018, 16:12
BAD UNTRUE COMUNICATION
Hi Today I visited Absa Newton Park Port Elizabeth to collect a credit card after a notice was sent to my phone to collect it,Received SMS on the 3rd and 9th After arrival directed to customer Care??? 45 min wait no movement , looked for manager , unable to find one , normal teller tries to help, AND AFTER 15min calls Credit card div CARD STILL WITH THEM , so where did the sms come from???? Please REPLY ABSA
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
24 Oct 2018, 11:46Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply24 Oct 2018, 11:46
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
24 Oct 2018, 11:47Hi Mark,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** progress will be provided within the next 2 working days. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
Absa's reply24 Oct 2018, 11:47
Official
Hi Mark,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** progress will be provided within the next 2 working days. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
MD
Mark D's updateReviewer Update
24 Oct 2018, 20:14Will do Daphne , they tell me my card is now at summerstrand branch ? but before i go there can u confirm it is there as no tel no supp**** ?? Also a newton park on the day of my complaint no manager could be found no wonder there where no staff on duty , i was not the only person angry u might have lost a few other clients who just left after waiting a very long time
MD
Mark D's update24 Oct 2018, 20:14
Reviewer Update
Will do Daphne , they tell me my card is now at summerstrand branch ? but before i go there can u confirm it is there as no tel no supp**** ?? Also a newton park on the day of my complaint no manager could be found no wonder there where no staff on duty , i was not the only person angry u might have lost a few other clients who just left after waiting a very long time