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Zikhona N
1 reviews | Active since Oct 2020
05 Mar 2024, 09:21
Bad treatment
Absa I am not understanding how you wanted me as your client and are now failing to deduct the first premium your agents are dropping my calls I am finishing airtime trying to beg you to deduct a car debit order since 28 February, I cancelled an insurance and took yours for this? You dare not pay should anything happen to my car I will go mad
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Replies (3)0
Replies (3)
Absa's replyOfficial
05 Mar 2024, 13:14 Dear Zikhona Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply05 Mar 2024, 13:14
Official
Dear Zikhona Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Vanessa Crowe Group Customer Care
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Zikhona N's updateReviewer Update
05 Mar 2024, 19:22Good day
I did receive a call regarding the complaint and I was told I would be assisted within 3 working days, I had to buy airtime for the forth time and beg that you take my premium, thank you to the lady called AKHO the first person to say they have ensured that the debit order will be through and it now is.. Keep up the good work AKHO my frustrations are gone bless your heart 🙏😭
I did receive a call regarding the complaint and I was told I would be assisted within 3 working days, I had to buy airtime for the forth time and beg that you take my premium, thank you to the lady called AKHO the first person to say they have ensured that the debit order will be through and it now is.. Keep up the good work AKHO my frustrations are gone bless your heart 🙏😭
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Zikhona N's update05 Mar 2024, 19:22
Reviewer Update
Good day
I did receive a call regarding the complaint and I was told I would be assisted within 3 working days, I had to buy airtime for the forth time and beg that you take my premium, thank you to the lady called AKHO the first person to say they have ensured that the debit order will be through and it now is.. Keep up the good work AKHO my frustrations are gone bless your heart 🙏😭
I did receive a call regarding the complaint and I was told I would be assisted within 3 working days, I had to buy airtime for the forth time and beg that you take my premium, thank you to the lady called AKHO the first person to say they have ensured that the debit order will be through and it now is.. Keep up the good work AKHO my frustrations are gone bless your heart 🙏😭
Absa's replyOfficial
06 Mar 2024, 09:19Dear Zikhona Regarding complaint # C-***6.
Thank you for the update. I will followup with Insurance this morning. Kind regards, Vanessa Crowe Group Customer Care
Thank you for the update. I will followup with Insurance this morning. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply06 Mar 2024, 09:19
Official
Dear Zikhona Regarding complaint # C-***6.
Thank you for the update. I will followup with Insurance this morning. Kind regards, Vanessa Crowe Group Customer Care
Thank you for the update. I will followup with Insurance this morning. Kind regards, Vanessa Crowe Group Customer Care