Bad treatment by Absa idirect

Policy number ***3*005 - MR W <br> On the 17th November 2015, I was in a motor vehicle accident, I registerd my claim with my insurance company absa Idirect and my claim consultant was Mrs Lisle Hood's.<br> The accident happened during the lunch hours of the day where a Truck Driver reversed on to my car, causing damage to the front section as well as the rear bumper minor scrtches and admitted guilt as he said he did not see me.Police accident report was compiled by both the Truck Driver and myself at Morningside Police Station.<br> <br> <br> During the claim process I was unfairly treated as I had penaltie's which were later withdrawn and thus causing confusion as to who to claim from. (Third party or my insurance)<br> <br> <br> The vehicle damage assessment was done by Absa Idirect assesor called Alec.He assessed the car and concluded it as a posible repair. The second assessor from third party insurance also went and assessed the car and advised that the car is a complete right off as the engine wont start.He said the engine is not sparking.<br> <br> <br> Alec from Absa was asked to reassess the vehicle by myself, as there was a little confusion coming from both the assessors. His answer to that