1 reviews | Active since Sept 2016

02 Jul 2017, 00:21

Bad treatment because m black and pregnant

<p>On Saturday morning I went to absa cresta mall to register for internet banking.as pregnant as I am I couldn't stand on the line for another 30minutes,I asked the couple that I was behind them to allow me to rest my swollen legs.finally the queue was better I went back it was the couple s turn to go to a consultant.we notified the white lady who was behind me but then she just keep quiet when I go to the consultant she went with me saying I was NVR on the line instead I was at the couch. The guy who was suppose to help he just left us standing there fo like 20minutes he came back then another consultant was available she told the white lady to go there leaving me with him.i tried to reason with him all he said was sort out urself or else I won't help u,the way he started giving me an attitude I asked to see a bank manager he then said I should ask another consultant to call the manager fo him,at that time he was busy attending his emails.i felt the pain for being black and pregnant.i hate absa with all my heart.</p>

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Replies (1)
Absa
Absa's reply03 Jul 2017, 08:06
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd