Bad treatment at ABSA Garsfontein

On Friday, 27.11.2015 I set an appointment to see Ms Christine Vermeulen to review my AIMS investment. The appointment was for Monday 29.11.2015 at 14H00. By 14h00 I was at the Bank and was informed that Ms Vermeulen was busy with another client and it would take a while. I asked what that meant and was told it would be about 20 minutes or so. I waited. After a while, I was called in by the secretary to be told that my portfolio does not reflect on Ms Vermeulen's clients. I was then asked to phone AIMS and which I did and spoke to a gentleman by the name of Tshepiso. The conversation did not go anywhere as the Secretary to Ms Vermeulen took the phone, and cut the conversation. I was raging, but maintained my cool. By 14h35, Ms Vermeulen was still not in sight and details of my investment portfolio were still not clear to me. At the end I was so livid and decided to leave without seeing Ms Vermeulen, it was 14h38! I have lost confidence in the branch and would like to move to another branch and get a new planner, finish and klaar! I know that by Garsfontein standards my portfolio amounts to nothing, but to me it means the world and above all, I deserve a better treatment!