SM
Snowy M

1 reviews | Active since Aug 2018

01 Aug 2018, 13:39

Bad treatment and unprofessional

I have been requesting for my Tax certificate from June to date I have not received. I sent several emails to the address provided no response and called their customer service but nothing is happening. The is lady by the name of Eulanda Stuurman who keeps on promising and she is also doing nothing. I jus need my tac certificate nothing bels so I can submit to SARS. I have never had such treatment from Absa but now I am thinking of taking my money somewhere and would never recommend this bank to anybody els.

0
Replies (2)
Absa
Absa's reply14 Aug 2018, 13:03
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply14 Aug 2018, 21:36
Official

Good day Mrs Moaia,

I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.