1 reviews | Active since Oct 2012
bad treatment and less interest
I have bought a GLE MERC through ABSA, I called them in February to inform them that i will not be able to continue with instalment as i am retrenched may they kindly take the car, than they advised that they will sell my car for me , i have never been so frustrated in my life with ABSA FASTBuy, they firstly allocated me to thiese nice lady called Angie to my bad luck she went on leave, than they allocate me a consultant called Hans thats were all my night mare started, no communication at all, we communicate when he feels like most irritating thing is he even instruct me to call the dealers, that where i saw red flags, than wrote an email to his supervisors he promised that my car will be sold, next thing supervisor Mr Haward Olifant doesn't pick up y whatsup and phone call, when i sent a very long nasty watsup he responded immediately and he said this matter is been long overdue this car must get out of the way than he sent me to Wally *** he promised me heaven and earth, today Friday he never called and he doesn't pick up his office
i need help to get rid of this car one thing after this back and forth, i will never have business with ABSA, the most horrible service i ever got and it is unfortunate part that i will not be able to pay their instalment on the 15 because i spoke to them long time ago that i will not be able to pay them, but i guess am not white person im black i will not be their first priority
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer Care
Basani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer Care
Basani Hlungwane
