MT
Mandla T
1 reviews | Active since Apr 2010
09 Nov 2024, 11:04
Bad Time Experience
Went into ABSA The Glen (Saturday 09 November), jst to collect my Debit Card. Was in a Customer Service queue for over an hour while there where only two consultants working. Each consultant spend over 20 to 30min with one customer.
ABSA, you really need to up your game when it comes to customer interaction and time. I ended up leaving without collecting the card. Been banking with ABSA for over 20yrs, this is the first BAD EXPERIENCE i encountered
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
11 Nov 2024, 09:01Dear Mandla Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply11 Nov 2024, 09:01
Official
Dear Mandla Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Russell EdwardsCustomer Value Management
Best regards,
MT
Mandla T's updateReviewer Update
12 Dec 2024, 09:52Good Day,
Kindly note that I stil have not received my Debit Card. Called in at The Glen Branch to ask what was the progress since they gave me an option ot courier it. I was told that I need to be the one to call the courier company and track the card. No tracking number provided. I tried multiple times to contact that courier company but to not avail.
For almost a month and your customer still has not received his card.
Kindly note that I stil have not received my Debit Card. Called in at The Glen Branch to ask what was the progress since they gave me an option ot courier it. I was told that I need to be the one to call the courier company and track the card. No tracking number provided. I tried multiple times to contact that courier company but to not avail.
For almost a month and your customer still has not received his card.
MT
Mandla T's update12 Dec 2024, 09:52
Reviewer Update
Good Day,
Kindly note that I stil have not received my Debit Card. Called in at The Glen Branch to ask what was the progress since they gave me an option ot courier it. I was told that I need to be the one to call the courier company and track the card. No tracking number provided. I tried multiple times to contact that courier company but to not avail.
For almost a month and your customer still has not received his card.
Kindly note that I stil have not received my Debit Card. Called in at The Glen Branch to ask what was the progress since they gave me an option ot courier it. I was told that I need to be the one to call the courier company and track the card. No tracking number provided. I tried multiple times to contact that courier company but to not avail.
For almost a month and your customer still has not received his card.
Absa's replyOfficial
12 Dec 2024, 12:10Dear Mandla Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply12 Dec 2024, 12:10
Official
Dear Mandla Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards Russell EdwardsCustomer Value Management
Best regards,