LM
Lekgetho M

1 reviews | Active since Jan 2015

22 Oct 2015, 13:31

Bad Third Party Insurance Processes

My car was hit behind by another car who the owner is a registered member of ABSA Insurance ***). I reported this to the ABSA insurance and I couldn't claim until the owner opened an insurance claim. The owner opened the claim and I tried to claim.It was not my fault that the accident happened and thus the insurance company of the registered owner should then pay.I work +50km from where I live.In order to get a hired car paid by ABSA,ABSA requires a lot of personal information for assessing if they should pay for the hired car.Some of the personal information requested by ABSA is as follows:<br> 1. Bank details of the registered owner of the vehicle. To score out any debits and credits - Why<br> 2. Policy schedule confirming my car is insured for business use - and if not, why does it matter?He hit my car?<br> 3. IRP forms (Profit from use of vehicle) - Personal, why?<br> 4. How often is the vehicle used for delivery-delivery notes/job contract - Why?<br> 5. Invoices-proof of income for the specific days on which vehicle will be required if rental not available-U call!<br> <br> ABSA your client's car hit mine. Thus you should not be requesting these from me.All you need to do is pay and fix my car.

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Replies (1)
Absa
Absa's reply23 Oct 2015, 10:48
Official
Hello Lekget****jafi,


Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd