Bad srvice and product not explained well

I am writing to you today to explain a bad experience I had with ABSA EXTENDED COVER . I took up the policy in October 2016 , one of the sales guys called me , and sold me the policy of which they had promised to pay for my access charge when am involved in an accident .

On Friday , I was involved in one . when I called the cell centre that when I was advised that they cant help me because , my car is not written off , I had the agent that , I was told that .

I asked to speak to the team leader , By the name of EMMA NGWEYA . It is appalling to witness an employee EMMA NGWEYA , of such a respected company to behave in such a manner . I was shocked and disappointed to have been treated in this way . I am open to discussing this matter further and should hope that I will respond with a solution to prevent this incident happening again