bad sirvece

I have been tying to get answers for twee weeks, I was phoned on Friday the 16th telling me there is no answers for me can they please phone me in Monday the 19th it is a week later and no response its has been a 4 week process.<br> <br> No one can provide me with the fica departments number, I phoned on Wednesday the 21st they said the would get the fica department to contact me asap, and like I said nothing this could be the worst service I have received ever.