Bad sharecall service

Item: Absa
Rating: 1
Author: Paddy P

I have just phoned the Sharecall number at least 6 times. I follow all the prompts and finally it rings for a consultant and then cuts off every single time. How much money does a pensioner have to spend phoning you. I made a purchase - I never received the OTP on the banking up and my payment has not been made. I need help today not tomorrow if I needed it tomorrow I would have phoned you tomorrow.

Helpful (0)

Replies (2)

Absa's replyOfficial

24 May 2022, 15:24

Dear Paddy, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd

Best regards,

Absa's reply24 May 2022, 15:24

Official

Best regards,

Absa's replyOfficial

24 May 2022, 15:31

Dear Paddy,
Kindly confirm the cell number registered for the OTP- **3246 OR **0490.
Looking forward to hearing from you soon. Thanks.

Best regards,

Absa's reply24 May 2022, 15:31

Official

Dear Paddy,
Kindly confirm the cell number registered for the OTP- **3246 OR **0490.
Looking forward to hearing from you soon. Thanks.

Best regards,