Bad sevices from a security to a manager

The service at absa waterfall mall its appalling, got to atm to make a statement and the machine says paper finished or error of some sort. Go inside i meet a sucurity lady at the kick station, i explain to her what happened she tells me with attitude to use another machine. Which i can not because of extra charges. I go to the customer service line were its like 10 people in front of me, while i was there i see service manager i explain to her what happened she aslo direct me to that long que in order to have a chat with her colleagues who was selling achaar with disregard to us and our time. Thats afrikanicity you are talking about. I don't want it.