Bad servive from homeloans and New Market mall Bra

I went to ABSA new market mall branch on 29 Jan 2016. I needed a tax invoice will all my homeloans details because I was applying for housing allowance at GDE. I showed the branch exactly what I needed. He told me a letter would be available in 5 days. I returned back to the branch after a week. The letter he gave me was printed in such poor quality. Not all af my bond details was on it and not all the information was on it as I requested and as I needed for my application at the GDE. The consultant told me that I was unreasonable for wanting another letter with the correct details and that if I want another letter he can only emai<br> Homeloans again and that I would have to wait for a longer period. The application was now already 4 days late the manner in which the consultant talked to me as a customer was unacceptable. I did tell him that if I send in the letter that letter that my application was going to benied as not all the information on it was correct. At amount of bond registered it showed R0 and I have a bomd registered for more than R700000+ and then it showed amoumt being paid also wrong with no adress for which I have a bond registered.