BAD SERVISE FROM ABSA BANK

My Father passes away during 2020,, ABSA was informed , on the 18 th of January , with all the documentations in regards to Estate and was reqeusted to pay the money into the estate acout , so that the eestate could be finalized , the are no crditors or debitors towards the estate , so this could be finalized in a very short period of time , after no respones from ABSA after numrous email and correspondens no replay from ABSA , on SEPT 3 ,2021 we lodged a compaint towords ABSA , at their complaints division , they informed us the they would respond within 48 hours ,no respons to date , I have left messanges at the maneger of that department form Sept and still no response , the manegers name is SOLET CLEMENT , the referance number for our complaint is C ***9', ABSA just ignores the reqeust , my parents have a combinded Credit card with ABSA ,there is a money in the account , but it may not be used by my mother as the account is blocked due to the estate , she may not close the credit card untill the estate is finalized , but the estate can not be finilezed because ABSA , cant get as far as paying the money over to the estate account , in the meanwile bankcosts are being dedacted , so why dont they finileze from their side ,ABSA has no intent towords customer care , , could HALLO PETER please assist me