Bad Services/False promotion

February 2018 a consultant phoned to increase my limit on my credit card without extra charge fees. I have emailed all the documents required and saw the the read messages from ABSA . Then I received an sms saying I didn't sent the required documents but whiles the documents have been sent and confirmation received. I resend the documents still no answers or credit increase . Do your call centre staff know what they are doing or they are sabotaging one another and *****ing up costumers? Am still waiting for my Natis papers as well no respond nor call . I can see why you are losing customers , patheic services. Nowonder you were rated the worst bank .