Bad services from ABSA vehicle restructuring department

I app**** for a restructuring on my ABSAVAF account in February already, due to uncontrollable circumstances, to date l have not received any proper feed back.

I submitted all the documents as requested, I was promised to receive feedback within 7 working days, l call day in day out the only response l get is being sent from one person to another. I have been a loyal client of ABSA for a long time, l seriously do not understand why my matter is being handled in this manner.

Am l only a valued customer when you guys offer me your products? is this how you treat all your clients?

your response will be greatly appreciated, that is if l get any response at all.