JA
Julian A
1 reviews | Active since Mar 2009
24 May 2021, 10:52
Bad services
On the 30th April I requested settlement letter from ABSA and paid the outstanding balance on my account in full. I have on numerous occasions sent an email requesting a paid up letter to no avail. ABSA does not respond to any of my emails. Please could you urgently arrange for the letter to be emailed to ***
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Absa's replyOfficial
24 May 2021, 11:11Dear Julian Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply24 May 2021, 11:11
Official
Dear Julian Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care