WN
Willie N
1 reviews | Active since Jul 2014
21 Mar 2024, 13:02
BAD Services - ABSA NDE
On 14/01/2024 a written request (with all the supporting documents) was sent to ABSA to close all the accounts of the deceased and transfer the funds to the Estate account.
A few weeks later nothing was done further on the request to close the accounts. In the mean while creditors want to institute legal action, all because of the lack of service from ABSA.
I only get the accounts of the deceased closed if I lodge a bad service review on hellopeter.com. This is the only way to get this resolved with all the Estates I am dealing with. ABSA seriously need to investigate the effectiveness of their employees.
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Replies (2)
Absa's replyOfficial
22 Mar 2024, 11:54Dear Willie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply22 Mar 2024, 11:54
Official
Dear Willie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's replyOfficial
22 Mar 2024, 12:05Dear Willie I note that the matter is being dealt with by our CEO team via case number C-***8.
Yolande Viljoen is assisting.
I will close incident number C-***3 to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
Yolande Viljoen is assisting.
I will close incident number C-***3 to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply22 Mar 2024, 12:05
Official
Dear Willie I note that the matter is being dealt with by our CEO team via case number C-***8.
Yolande Viljoen is assisting.
I will close incident number C-***3 to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
Yolande Viljoen is assisting.
I will close incident number C-***3 to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
Best regards,