Bad services

Absa has the worst services that they can provide fir their customers. I have been lay off from work and both my accounts with them was put on a payment break. They are still calling me for payment as I am not recieving any income what so ever. I have forwarded my documentation back and forth and repeating mysekf over and over with these people and they still asking for payments WHY?????? When the kady called for the 3rd time and I said so many times check your records and accirding to her there was nothing on their system about my payment break as I have send the email 4 times that it had been approved. Now my account is at a collections department for what??? I called in then the calls keeping on being dropped. They are unprofessional very bad services. I need a manager or someone in accounts deoartment to givd me a call asap!!! Tired of repeating myself