Bad service,manager defending her employee

Bad service.I went to absa Sunnypark in Sunnyside for a personal loan on the 27 September 2024,I was assisted by a lady called Polina.My personal loan was approved with 24%interest rate,I asked for them to try to reduce it as it was too high and I've been with ABSA for more than 10 years.The branch reduced 2% and head office(rate personell) also reduced 2% making it 4% in total.The rate was 20%.Before I agree to take the loan I asked Polina to check monthly installment for 48 months,she did and it was high .I then agreed to go back to 20% interest rate and 72 months.As we were sitting there with my husband waiting for Polina to finalise our personal loan,we heard her saying "Oh I approved your loan without taking it back to 20%"She was panicking and uttering words like "today I will be given a warning".She took all hard copies that she printed that day,that of 20% interest rate for 72 months and the one for 48 months which I rejected as the monthly installment was too high. Polina approved my loan with 24% not 20% and promised to fix it .Today she is singing different tune.Her manager is defending her.I tried several time to plead with them to look at it and fix it.I have a personal loan and car finance with ABSA but its time for me to go.I was treated like I was a new client at absa.I am moving my salary to else where,maybe I will be treated well there.