Bad service...highly irritated

I received a call from Absa on Thursday asking about my payment towards my cheque account. I told the lady that I can make payment the next day, however you guys are receiving double payment which I ask her to check on the system. She acknowledged that they received R295(debtcouncellor) and I still have to make R200 payment. She said she will find out what is happening and phone back...well, I still did not receive the phonecall only to receive an sms from them this morning threatening me with court order as I gave them false information... Btw I'm not working at the moment,husband is paying my accounts... Absa you guys are REALLY REALLY BAD, that's the reason why I don't bank with you... Please remember ours calls are recorded...For who's benefit...