BAD SERVICE WITH NO SYMPATHY

BAD SERVICE.. DISAPPOINTED I am very disappointed with the service I received from ABSA Life/ Funerals. December 2023 I lost my brother whom I covered through my ABSA policy and till today I am struggling to get my claim at ABSA, but every month they debit my account with no sympathy. I remember calling ABSA Life every day to explain that all the other policies paid out without any issues. I even involved the Investigation officer to this matter but they still refuse to pay the claim. What else does ABSA want??? First of all there is enough proof/evidence that my brother passed on and the fact that they want the Post-mortem results that will take about 2 to 3 years to be concluded doesn't make sense, I mean if we didn't have FNB Life and 1Life policy it means we wouldn't be able to bury him, because they didn't ask for the Post-mortem results. I have been banking with ABSA for over 10 yrs now and this is the service I'm getting???

I advise anyone who has policies with them to cancel, because clearly all they care about is making money rather, they are too quick to give one Credit, but when you need them on your worst days. They are no were to be found. A Funeral is very expensive hence we take out these policies to help us. I'm siting here with a big loan that I had to take out for my brother's funeral, because ABSA doesn't care.. What is that??? But every month my account gets debited.

I AM MOVING ALL MY STUFF TO FNB as they proved to me that they're loyal and supportive towards their clients..

A week after my brother's funeral, I app**** for a vehicle finance and guess what?? They approved me, yet again too quick to give Credit.

I AM DONE WITH ABSA, I was just a loya client for nothing.....