Bad service with no feedback

On 18 January 2018 I made a personal loan application, about a week later I called to follow up and was advised the loan was approved and someone will call me back to finalise the application. I waited and waited and received no call back. I must have followed up by telephone at least another 7 or 8 times on different das and was advised each time that I will be called back to finalise.

About three weeks pass and then I follow up again and then get told I did not send fica documents after I knowingly sent them the same day I made the application, someone then says that they can see the docs and will update the application status. After this I follow up again and get told the application is approved and the person just needs to call me back to pay out. This happened some time in February.

It's now the first of March and I get told the application is withdrawn because they didn't receive my documents!!!

This must be the worst service I ever received from ABSA bank, its appalling that nobody knows what's happening, if the loan was declined then say so but do not keep me hanging with your pathetic service.

I hope this can be resolved soon so I can pursue a different avenue if ABSA is unwilling to help, I have been a customer for many years now and am considering changing banks.

A very unsatisfied customer.