Bad service with insensitive treatment

Morning

I am writing this review because I am really upset and angry with ABSA branch in Dobsonville. A few years back my mother was diagnosed with Dementia but before she got ill she gave me signing powers on her banking account, not knowing that my mother had issued a new ID back then which I presume she thought she had lost her older ID.

I started handling my mother's banking with no hassles for almost 9-10 years while I was presenting her old ID because I had to make new cards, handle issues if I experience them.

Recently I had an issue with my mother's ID when I went to the Dobsonville ABSA branch then I met this rude lady she was new and my issue was that my mother has a funeral cover which is in errors please sort it out because they debit for the policy before money comes in. Then she tells me I need to bring the latest ID of which I didn't know anything about. So I've been using my mother's older ID for 8-9 years or so why are you seeing this now.

She then said I need to fix this and I was upset because I have never had issues before regarding my mother's ID. I told her my mother is bed riden and She cannot go to home affairs only if you so this issue years ago while mother could walk it would have easier.

She went on to make it an issue. I then brought proof from my mother's private doctor that she's ill and cannot reason or do anything for herself she didn't help me.

I made research and I discovered I don't have to bring my mother's ID I just have to bring mine or her banking card.

Yesterday I went to do a transaction on my mother's account then this bank teller was very helpful but the customer consultant manager had issues because she was there when I was upset with the other lady who started this whole ID issue.

I hear them speaking on headsets that there an ID issue but went on to do the transaction for me then then she blocked me on my mother's digital access on my app without informing.

I was at the bank for almost to 1 hour 30 minutes just to get assistance yesterday. Now I have to go back again.

I am so upset and disappointed with ABSA Dobsonville Branch because I would share my story about my situation for years and now giving suddenly an ID issue after so many years with my mother's signed me to have power of attorney in her account.

It's one thing to see your mother ill everyday but to have so much insensitive people especially that lady and the customer consultant manager I am so angry. I had to speak about my mother dementia in front of the whole customer service with customers behind me just because they started this ID issue. So much insensitive treatment from them and to wake up being blocked from the app is upsetting.

Please call me on ***