SF
Sipho F
1 reviews | Active since Jan 2015
05 Dec 2019, 17:24
Bad service with Innovation
@Absa I am not happy when I bought my car and I took the warranty, you should know that this innovation group is time wasting when it comes to proving service, they said an assessor will come within 48 hours, even now nothing. When I call for claims they outbound service consultant Mazwakhe lies to me and hangs my phone. Bad taste of customer service ...Time wasting is what you do best I am angry that I cannot get a service after I have paid for my warranty. Someone please help, how many days should I wait . Sipho Ficane
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Absa's replyOfficial
06 Dec 2019, 13:29Dear Sipho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply06 Dec 2019, 13:29
Official
Dear Sipho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care